{"id":1603,"date":"2021-08-26T18:48:13","date_gmt":"2021-08-26T18:48:13","guid":{"rendered":"https:\/\/shunga.com\/f-a-q\/"},"modified":"2026-03-27T14:17:24","modified_gmt":"2026-03-27T18:17:24","slug":"f-a-q","status":"publish","type":"page","link":"https:\/\/shunga.com\/en\/f-a-q\/","title":{"rendered":"F.A.Q."},"content":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; disable_element=&#8221;yes&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;]\n\t\t\t<!-- START SERVICES REVOLUTION SLIDER 6.7.27 --><p class=\"rs-p-wp-fix\"><\/p>\n\t\t\t<rs-module-wrap id=\"rev_slider_6_1_wrapper\" data-source=\"gallery\" style=\"visibility:hidden;background:#ffffff;padding:0;margin:0px auto;margin-top:0;margin-bottom:0;\">\n\t\t\t\t<rs-module id=\"rev_slider_6_1\" style=\"\" data-version=\"6.7.27\">\n\t\t\t\t\t<rs-slides style=\"overflow: hidden; position: absolute;\">\n\t\t\t\t\t\t<rs-slide style=\"position: absolute;\" data-key=\"rs-23\" data-title=\"Slide\" data-seoz=\"front\" data-duration=\"3000\" data-in=\"o:0;\" data-out=\"a:false;\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"\/\/shunga.com\/wp-content\/plugins\/revslider\/sr6\/assets\/assets\/dummy.png\" alt=\"\" title=\"Shunga_BLEU\" width=\"1926\" height=\"330\" class=\"rev-slidebg tp-rs-img rs-lazyload\" data-lazyload=\"\/\/shunga.com\/wp-content\/uploads\/2021\/10\/Shunga_BLEU.png\" data-parallax=\"1\" data-panzoom=\"d:3000;ss:100;se:100;\" data-no-retina>\n<!---->\t\t\t\t\t<\/rs-slide>\n\t\t\t\t\t<\/rs-slides>\n\t\t\t\t<\/rs-module>\n\t\t\t\t<script>\n\t\t\t\t\tsetREVStartSize({c: 'rev_slider_6_1',rl:[1240,1024,778,480],el:[275],gw:[1920],gh:[275],type:'standard',justify:'',layout:'fullwidth',mh:\"0\"});if (window.RS_MODULES!==undefined && window.RS_MODULES.modules!==undefined && window.RS_MODULES.modules[\"revslider61\"]!==undefined) {window.RS_MODULES.modules[\"revslider61\"].once = false;window.revapi6 = undefined;if (window.RS_MODULES.checkMinimal!==undefined) window.RS_MODULES.checkMinimal()}\n\t\t\t\t<\/script>\n\t\t\t<\/rs-module-wrap>\n\t\t\t<!-- END REVOLUTION SLIDER -->\n[\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1756221624122{padding-top: 20px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1634135282251{padding-top: 50px !important;}&#8221;][vc_column_text]<\/p>\n<h1 style=\"text-align: center;\"><span style=\"color: #a98644;\">F.A.Q.<\/span><\/h1>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1634134916636{padding-bottom: 50px !important;}&#8221;][vc_tta_tabs alignment=&#8221;center&#8221; active_section=&#8221;1&#8243;][vc_tta_section i_icon_fontawesome=&#8221;fas fa-hand-holding-usd&#8221; add_icon=&#8221;true&#8221; title=&#8221;PAYMENT &amp; ORDERING&#8221; tab_id=&#8221;1634134569170-79098c13-f0ae&#8221;][vc_toggle title=&#8221;What type of credit cards\/payment do you accept?&#8221; style=&#8221;round&#8221;]We currently accept <strong>MasterCard<\/strong> and <strong>Visa<\/strong> credit cards .<\/p>\n<p>We currently do not accept other payment methods.[\/vc_toggle][vc_toggle title=&#8221;Will the name SHUNGA Erotic Art appear on my credit card statement?&#8221; style=&#8221;round&#8221;]<strong>No<\/strong>. Eau Zone Oils &amp; Fragrances, the name of the parent company of SHUNGA Erotic Art brand, will appear on your credit card statement.[\/vc_toggle][vc_toggle title=&#8221;Will I have to pay sales tax?&#8221; style=&#8221;round&#8221;]Depending on the state or province where you are ordering from, sales tax will automatically be calculated during the checkout process before submitting your order.[\/vc_toggle][vc_toggle title=&#8221;How long does it take to process an order?&#8221; style=&#8221;round&#8221;]Once your order has been placed it takes 3 to 5 business days for it to be processed internally and shipped to you. Keep in mind that weekends and holidays are not considered business days by SHUNGA, or our shipping partners.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Delivery time then depends on your location. You will receive the tracking number for your parcel from our customer service department so you can keep track.<\/p>\n<p>All packages are shipped from Canada.[\/vc_toggle][vc_toggle title=&#8221;Can I cancel my order or make a change of address?&#8221; style=&#8221;round&#8221;]We can&#8217;t make any promises ! However, if you find yourself in a situation where you would like to cancel or make a change to your order we ask that you contact our customer service <strong>info@shunga.com<\/strong> right away.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Once the order is processed and shipped we cannot make any changes to the order or address. In most cases, if the order cannot be delivered due to an address error, the parcel will be returned to us by the carrier. All returned orders will be refunded and can NOT be shipped back out.[\/vc_toggle][vc_toggle title=&#8221;How do backordered items work?&#8221; style=&#8221;round&#8221;]Our system will not keep backorders. Any items that are not available will be reimbursed to the method of payment used before the package is shipped out. You will also be notified by email.[\/vc_toggle][vc_toggle title=&#8221;Can I place my order over the phone?&#8221; style=&#8221;round&#8221;]For safety and privacy purposes, all orders must be placed online. We cannot accept an order over the phone.[\/vc_toggle][\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;fas fa-truck&#8221; add_icon=&#8221;true&#8221; title=&#8221;SHIPPING &amp; RETURNS&#8221; tab_id=&#8221;1634134569176-13fb2daa-c05c&#8221;][vc_toggle title=&#8221;How will my Shunga products be delivered?&#8221; style=&#8221;round&#8221;]Given the nature of the products, our deliveries are very discreet. We use standard brown boxes with no printing. The brand name SHUNGA does not appear on any shipping labels.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Which shipping partners do you use?&#8221; style=&#8221;round&#8221;]We use Canada Post for packages shipped within Canada.<\/p>\n<p>We use UPS for packages shipped to the Unites States.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Where can you ship? Do you ship internationally?&#8221; style=&#8221;round&#8221;]At this time, we ship to Canada and USA only.<\/p>\n<p><b>Exceptions in U.S.<\/b> : we do not ship to Hawaii and Alaska.<\/p>\n<p><b>Exceptions in Canada<\/b>: we do not ship to Nunavut, Northwest Territories and Yukon.[\/vc_toggle][vc_toggle title=&#8221;Can you ship to P.O. Boxes? Military bases?&#8221; style=&#8221;round&#8221;]Unfortunately, we cannot ship to P.O boxes or military bases and require a full street address for package delivery.[\/vc_toggle][vc_toggle title=&#8221;Do you offer free shipping?&#8221; style=&#8221;round&#8221;]We do not offer free shipping at this time. We currently have a flat rate of $14.99 CAD and $19.99 USD for all orders.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;What is your return policy?&#8221; style=&#8221;round&#8221;]Except for the Intimate Massagers that are finale sale, returns are accepted within 30 days of receipt of purchase, product must be unopened and unused and the packaging must not be damaged. Returned products must be accompanied by the invoice and reason of return. Shipping cost of product returns is the customer\u2019s responsibility.<\/p>\n<p><b>Ship Returns to:<\/b><\/p>\n<p>Eau Zone \u2013 Web Returns<br \/>\n1625 Chabanel Street West, suite 825,<br \/>\nMontreal (Quebec)<br \/>\nCANADA<br \/>\nH4N 2S7<\/p>\n<p>&nbsp;<\/p>\n<p>If any products are damaged in transit, please notify us immediately upon reception by e-mail at i<strong>nfo@shunga.com<\/strong> or by telephone Canada\/U.S. toll-free 1-888-328-0663.[\/vc_toggle][vc_toggle title=&#8221;What if an item is defective?&#8221; style=&#8221;round&#8221;]If an item is defective upon delivery we ask you to contact customer service at <strong>info@shunga.com<\/strong> with your order number, reason of defect, pictures, and LOT number of the product. We assess these situations on a case-by-case basis. Refund or exchange is possible depending on the issue at hand.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][\/vc_tta_section][vc_tta_section i_icon_fontawesome=&#8221;far fa-question-circle&#8221; add_icon=&#8221;true&#8221; title=&#8221;PRODUCT INFORMATION&#8221; tab_id=&#8221;1634134742205-427d4509-cf8b&#8221;][vc_toggle title=&#8221;Which products are edible?&#8221; style=&#8221;round&#8221;]Most of our products are!<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>On each product&#8217;s page you will find<span class=\"Apple-converted-space\">\u00a0 <\/span>the following icon\u00a0 <a href=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0011_Edible.png\"><img loading=\"lazy\" decoding=\"async\" class=\"alignleft wp-image-1876 size-full\" src=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0011_Edible.png\" alt=\"\" width=\"50\" height=\"50\" \/><\/a>\u00a0 indicating that the product is edible.<\/p>\n<p>Please note that our Erotic Massage Oils are not edible since they contain a fragrance, with the exception of the ones from the ORGANICA line.[\/vc_toggle][vc_toggle title=&#8221;Are your products hypoallergenic?&#8221; style=&#8221;round&#8221;]While all our products are made with the finest quality ingredients, we always recommend that users carefully read the list of ingredients and test a small quantity of a product on their skin prior to application. Certain users can be more sensitive than others to certain ingredients contained in our products.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Do any of your products contain gluten?&#8221; style=&#8221;round&#8221;]We are very sensitive to gluten allergies, which is why we can ensure that none of our products contain any.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can your products contain traces of nuts\/peanuts?&#8221; style=&#8221;round&#8221;]We can ensure that none of our products have come into contact with nuts or peanuts, as no nuts of any kind are processed in our installations.<\/p>\n<p data-start=\"242\" data-end=\"507\">We do not use peanuts in any of our products, and none of our products are manufactured with peanut ingredients. However, <strong data-start=\"373\" data-end=\"504\">some SHUNGA products, such as our Erotic Massage Oils, do contain sweet almond oil, which Sant\u00e9 Canada classifies as a tree nut<\/strong>.<\/p>\n<p data-start=\"509\" data-end=\"731\">Although we take great care in our manufacturing process, all products are made in the same facility using shared equipment. For this reason, we <strong data-start=\"654\" data-end=\"712\">cannot guarantee the complete absence of almond traces<\/strong> in our products.<\/p>\n<p data-start=\"733\" data-end=\"937\">If you have a nut allergy, we strongly recommend performing a <strong data-start=\"795\" data-end=\"809\">patch test<\/strong> by applying a small amount of product to the inner wrist and waiting 24 hours to ensure there is no reaction before full use.<\/p>\n<p>[\/vc_toggle][vc_toggle title=&#8221;How long can I keep a product?&#8221; style=&#8221;round&#8221;]On all SHUNGA packaging, you will see what is called the PAO symbol<span style=\"-webkit-tap-highlight-color: rgba(0, 0, 0, 0);\"> <a href=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0001_PAO-24M.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1920 size-full\" src=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0001_PAO-24M.png\" alt=\"\" width=\"50\" height=\"50\" \/><\/a><\/span>\u00a0with a number of months that can be found right next to the UPC code located under the product. The number of months indicated on that symbol indicates how long you can keep the product AFTER opening.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][vc_toggle title=&#8221;Can I use your products with Adult toys? Even the Toko SILICONE?&#8221; style=&#8221;round&#8221;]Of course! In fact, many of our products work great with toys.<\/p>\n<p>Refer to the \u00a0 <a href=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0009_Safe-with-toys.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1896 size-full\" src=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0009_Safe-with-toys.png\" alt=\"\" width=\"50\" height=\"50\" \/><\/a><a href=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0013_Latex-Safe.png\"><br \/>\n<\/a>\u00a0icon on our product pages, to know which product is compatible with toys.<\/p>\n<p>As for the TOKO Silicone, it can should not be used with silicone toys.[\/vc_toggle][vc_toggle title=&#8221;Do you conduct animal testing when developing a product?&#8221; style=&#8221;round&#8221;]Absolutely not! All of our products go through a rigorous testing phase but none that include testing on animals.[\/vc_toggle][vc_toggle title=&#8221;Can your products safely be used during pregnancy?&#8221; style=&#8221;round&#8221;]As the female body undergoes numerous changes on many different aspects during pregnancy, we always recommend seeking a doctor\u2019s opinion before using our products.[\/vc_toggle][vc_toggle title=&#8221;Can I use Aphrodisiac Oil for a massage?&#8221; style=&#8221;round&#8221;]Our Aphrodisiac Warming Oil is not made for massages. It should be used in drops to create a sensation of body heat when you gently blow on the area where the oil has been applied. It is ideal when you want to tease your partner with your tongue since it is edible and tastes delicious.[\/vc_toggle][vc_toggle title=&#8221;Which products can be safely used with a condom?&#8221; style=&#8221;round&#8221;]With the exception of our massage creams, all of our products that can be applied on genitals are latex-safe.<\/p>\n<p>Refer to the\u00a0 <a href=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0013_Latex-Safe.png\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-1884 size-full\" src=\"https:\/\/shunga.com\/wp-content\/uploads\/2021\/09\/Shunga_0013_Latex-Safe.png\" alt=\"\" width=\"50\" height=\"50\" \/><\/a>\u00a0 icon on our products&#8217; page to know which ones can safely be used with a condom.[\/vc_toggle][vc_toggle title=&#8221;What is the difference between silicone-based and water-based lubricants?&#8221; style=&#8221;round&#8221;]Silicone based lubricants are extremely long lasting and waterproof, which makes them ideal for use in the pool, Jacuzzi or shower. This lubricant is especially silky smooth but can stain delicate sheets or clothing so you need to be extra careful.\u00a0<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>Water-based lubricants emulate natural lubrication and<span class=\"Apple-converted-space\">\u00a0 <\/span>do not stain.<span class=\"Apple-converted-space\">\u00a0<\/span><\/p>\n<p>They are both long-lasting, give an ultra-silky sensation and are non-sticky.<span class=\"Apple-converted-space\">\u00a0<\/span>[\/vc_toggle][\/vc_tta_section][\/vc_tta_tabs][\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#8221;stretch_row_content_no_spaces&#8221; disable_element=&#8221;yes&#8221;][vc_column offset=&#8221;vc_hidden-xs&#8221;][\/vc_column][\/vc_row][vc_row css=&#8221;.vc_custom_1756221624122{padding-top: 20px !important;}&#8221;][vc_column css=&#8221;.vc_custom_1634135282251{padding-top: 50px !important;}&#8221;][vc_column_text] F.A.Q. [\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column css=&#8221;.vc_custom_1634134916636{padding-bottom: 50px !important;}&#8221;][vc_tta_tabs alignment=&#8221;center&#8221; active_section=&#8221;1&#8243;][vc_tta_section i_icon_fontawesome=&#8221;fas fa-hand-holding-usd&#8221; add_icon=&#8221;true&#8221; title=&#8221;PAYMENT &amp; ORDERING&#8221; tab_id=&#8221;1634134569170-79098c13-f0ae&#8221;][vc_toggle title=&#8221;What type of credit cards\/payment do you accept?&#8221; style=&#8221;round&#8221;]We currently accept MasterCard and Visa credit cards . We currently do not accept other payment methods.[\/vc_toggle][vc_toggle title=&#8221;Will the name SHUNGA Erotic Art [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_lmt_disableupdate":"no","_lmt_disable":"","footnotes":""},"class_list":["post-1603","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/pages\/1603","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/comments?post=1603"}],"version-history":[{"count":3,"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/pages\/1603\/revisions"}],"predecessor-version":[{"id":18497,"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/pages\/1603\/revisions\/18497"}],"wp:attachment":[{"href":"https:\/\/shunga.com\/en\/wp-json\/wp\/v2\/media?parent=1603"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}